Privacy policy

Privacy Policy

Effective Date: January 26, 2026

At lanapermasjaya.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you interact with our platform and Services.

1. Information We Collect

To provide a premium shopping experience, we collect information that helps us identify you and fulfill your requirements:

  • Contact & Identity Data: Name, shipping address, billing address, email address, and phone number.

  • Transaction Records: Details of products viewed, items added to cart, purchase history, and exchange/refund logs.

  • Technical Data: IP address, browser type, device information, and network connection details.

2. Purpose of Data Processing

Your information is utilized to ensure seamless operations and personalized service:

  • Order Fulfillment: To process payments, coordinate logistics, and manage returns or exchanges.

  • Client Communications: To provide dedicated support and real-time updates via WhatsApp.

  • Security & Integrity: To monitor for fraudulent transactions and protect the security of our store and customers.

3. Information Sharing & Disclosure

We do not sell your personal data. Information is only shared with trusted third parties to facilitate our services:

  • Platform Providers: We utilize Shopify to power our e-commerce infrastructure.

  • Logistics Partners: Essential data is shared with our couriers to ensure timely delivery within Malaysia.

  • Legal Compliance: We may disclose information if required by law or to protect our legal rights and safety.

4. Security and Data Rights

We implement industry-standard security measures to safeguard your information. Depending on your jurisdiction, you may have the right to access, rectify, or request the deletion of your personal data. Please note that while we strive for maximum security, no digital transmission is entirely infallible.

5. Contact & Inquiries

For any questions regarding your privacy or to exercise your data rights, please reach out to us. For the most efficient response, we recommend contacting us via WhatsApp.

  • Priority Support (WhatsApp): wa.link/mvapesg

  • Email: tidipink1997@gmail.com

  • Registered Office: 20, Jln Permas 10, Bandar Baru Permas Jaya, 81750 Masai, Johor Darul Ta'zim, Malaysia