Refund policy

Refund & Exchange Policy

At lanapermasjaya.com, we are committed to delivering excellence. To ensure a seamless experience, please review our exchange protocols regarding defective or incorrect items below.

1. Defective or Incorrect Items

We offer a limited window for reporting issues. Eligibility is determined by the time of notification:

• Within 2 Days of Delivery: We will arrange a complimentary 1-to-1 exchange at no additional cost to you.

• Days 3 to 7: Exchanges reported during this period will incur a standard delivery fee of RM10, depending on your location.

• After 7 Days: Strictly no exchanges or refunds will be entertained once the 7-day grace period has elapsed.

2. Eligibility Requirements

To qualify for an exchange, please ensure the following:

• The item must be in its original condition, unused, and in the same packaging as received.

• All original tags, seals, and accessories must remain intact.

• Visual Proof: You must provide clear photos or a short video demonstrating the defect or the incorrect item received.

3. Support & Resolution

For the fastest resolution, we process all requests exclusively via WhatsApp. We do not monitor email for exchange requests, as this may lead to unnecessary delays.

• How to Reach Us: Please message the same customer service representative who handled your initial order.

• Direct Support Link: wa.link/mvapesg