Shipping policy

Shipping Policy

At lanapermasjaya.com, we prioritize speed and reliability. We provide premium delivery services across Malaysia, tailored to your schedule to ensure your products arrive exactly when you need them.

1. Scheduled Delivery Windows

To better serve you, we offer three dedicated delivery slots. Please select your preferred window when finalizing your order:

  • Slot 1: 1:00 PM – 3:00 PM

  • Slot 2: 6:00 PM – 9:00 PM

  • Slot 3: 8:00 PM – 12:00 AM (Late Night)

2. Delivery Rates & Incentives

  • Complimentary Shipping: All orders of RM250 and above are eligible for FREE Express Delivery.

  • Standard Delivery: For orders below RM250, a standard delivery fee applies. Please consult your dedicated customer service representative for the exact rate based on your specific location in Malaysia.

3. Seamless Coordination

To ensure the fastest possible dispatch, please confirm your chosen time slot with the same WhatsApp representative who assisted with your order. Direct communication allows our logistics team to prioritize your delivery and coordinate with couriers more effectively.

4. Real-Time Tracking & Support

For live updates on your shipment or to request a last-minute change of address, please contact us exclusively via WhatsApp.

Note: We do not recommend email for shipping-related inquiries, as WhatsApp ensures the immediate response required for urgent delivery matters.